Whether you have a question about Personal Loan Finance Online content or would like to suggest a topic, we welcome your feedback. You can explore our personal loan information and resources. This website publishes general information and tools; it does not accept loan applications, quote requests or borrowing enquiries, assess personal eligibility, match or refer visitors to providers, arrange credit or provide personalised advice.
We also value your feedback and suggestions - they help us continually improve the Personal Loan Finance Online experience and ensure our content meets the needs of our users.
For general questions, compliments or complaints about our website, please write to Clark Family Pty Ltd at the mailing address below.
If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to brokers’ or providers’ application, policy, loan or claims systems.
For administrative questions or complaints about an enquiry previously submitted through this website, you may write to us at the mailing address below. This is not a service for new borrowing enquiries or referrals.
Please do not include sensitive personal or financial information in your correspondence, such as passwords, banking details, credit card details, Tax File Numbers or identification documents. Include only the information needed to explain your website question or complaint.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about our website, including the way your personal information has been handled, please write to us at the mailing address above in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If your complaint concerns a financial service provided by a broker, lender, insurer or other provider, contact that business first. If it remains unresolved, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide to us will be handled in accordance with our Privacy Policy. Information provided when contacting us is used to respond to your website question, feedback or complaint, not to collect borrowing requirements or refer you to a provider.
You can request access to or correction of your personal information at any time by contacting us in writing.
Website Operator
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
For general information about financial services licensing and regulatory matters, please visit the ASIC website.
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